A problem with your product after redeeming
Who to contact, and your rights when a product is faulty, invalid or missing
Internet Interests
Last Update hace 12 días
Contact the brand you redeemed with, since it supplied your product and holds your order. For License Republic, start with Contact License Republic support or Refunds and replacements. If a product is faulty, invalid, missing or not as described, you can also contact us directly.
Your rights
Under UK consumer law, digital content such as a software licence must be of satisfactory quality, fit for purpose and as described. When it isn't, you're entitled to a remedy. Depending on the case, that can be a repair, a replacement, a price reduction or a refund. You can contact us about it even if the software's publisher offers its own support.
What to send
- The brand and your order number on the brand's website
- The product
- What went wrong, with the exact error message or a screenshot
- What you'd like, such as a replacement or a refund
For installation and activation
If the problem is with installing or activating the product, the brand's help centre has step by step articles. For License Republic, the License Republic help centre covers each product it sells, and Get help from the brand after you redeem lists its contact details.